FAQs
You're Probably Wondering...
Membership Questions
Q: How are memberships billed?
A: Memberships are all billed on a monthly basis.
Q: Are there couples or family memberships?
A: No, each member will have their own membership.
Q: Do all memberships have a yearly Facility Improvement Fee?
A: Yes, all memberships are subject to an Facility Improvement Fee.
Q: When does my Facility Improvement Fee bill?
A: If you joined from Jan 1 - Jun 30 = Aug 15th. If you joined from Jul 1 - Dec 31 = Feb 15th.
Q: What are the term length on the agreements?
A: The Basic membership is a 12 month term. The MVP and Elite membership are both month to month.
Q: Will my price ever be increased?
A: No, the price you sign up at will NEVER change.
Group Classes Questions
Q: Do all memberships include classes?
A: No, the Basic + MVP memberships do NOT include classes. The Elite membership DOES include classes.
Q: What types of classes will be offered?
A: We offer a variety of classes, you can find the offered classes under the 'Group Fitness' page of the website.
Q: How will I know if my class has been cancelled?
A: If a class is cancelled, 978 Fitness will reach out via your Club Life App and via text message.
Q: How do I register for classes?
A: All classes will be listed for registration on your Club Life App.
Policy Questions
Q: How do I cancel my membership?
A: You can cancel your membership by emailing support978fitness@gmail.com.
Q: What is the cancellation policy?
A: We require a 30 day written notice to cancel your membership. We also offer relocation, disability, and buyout options for those members that are still within their contract term.
Q: Can I freeze my membership?
A: Yes, members are able to freeze their membership by emailing support978fitness@gmail.com.
Q: How will I scan into the facility after hours?
A: All members will scan in using their Club Life App. If members do not wish to download the app, please stop by the front desk for a physical barcode.
Q: Are bags allowed on the gym floor?
A: Yes, bags are allowed on the gym floor, but please be mindful of other members space.
Q: Am I able to workout in socks/open toed shoes?
A: No, due to safety concerns, we require all members to wear closed-toe shoes.
Q: How old do I have to be to use the gym?
A: Members aged 12-13 must be accompanied by an adult. Members 14+ are able to access the gym floor independently.
Q: Can I film or take photos in the gym?
A: Yes, but please be mindful of other members privacy.
Miscellaneous Questions
Q: Do you offer day/guest passes?
A: Yes, we offer day, week, and month passes for both in and out of town guests.
Q: How do I join?
A: Members have the option to sign up online or by visiting the club.
Q: What payment methods are accepted?
A: We take credit/debit card, bank account, and cash payments. Please note, ALL memberships require a card or bank account on file.
Q: Are towels provided?
A: No, towels are not provided by the club.
Q: Do you offer childcare services?
A: No, the club does not offer childcare services.