FAQs
You're Probably Wondering...
Membership Questions
Q: How are memberships billed?
A: Memberships are all billed on a monthly basis
Q: Are there couples or family memberships?
A: Each member will have their own membership; however, there are discounted add-on rates for families
Q: Do all memberships have a yearly Enhancement Fee?
A: Yes, all memberships are subject to an Enhancement Fee
Q: When does my Enhancement Fee bill?
A: If you joined from Jan 1 - Jun 30 = Aug 15th. If you joined from Jul 1 - Dec 30 = Feb 15th.
Q: What are the term length on the agreements?
A: There are both one year term and month to month options.
Q: Will my price ever be increased?
A: No, the price you sign up at will NEVER change.
Group Classes Questions
Q: Do all memberships include classes?
A: No, the basic membership does NOT include classes. The mvp + elite memberships DO include classes.
Q: What types of classes will be offered?
A: We offer a variety of classes, you can find the offered classes under the 'Classes' page of the website.
Q: How will I know if my class has been cancelled?
A: If a class is cancelled, 978 Fitness will reach out via your Club Life App and via text message.
Q: How do I register for classes?
A: All classes will be listed for registration on your Club Life App.
Policy Questions
Q: How do I cancel my membership?
A: You can cancel your membership by emailing 978fitness@gmail.com
Q: What is the cancellation policy?
A: We require a 30 day written notice to cancel your membership. We also offer relocation, disability, and buyout options for those members that are still within their contract term.
Q: Can I freeze my membership?
A: Yes, members are able to freeze their membership by emailing support978fitness@gmail.com
Q: How will I scan into the facility after hours?
A: All members will scan in using their Club Life App. If members do not wish to download the app, please stop by the front desk for a physical barcode.
Q: Are bags allowed on the gym floor?
A: Yes, bags are allowed on the gym floor, but please be mindful of other members space.
Q: Am I able to workout in socks?
A: No, due to safety concerns, we require all members to wear closed-toe shoes.
Q: How old do I have to be to use the gym?
A: Members aged 12-14 must be accompanied by an adult. Members 15+ are able to access the gym floor independently.
Q: Can I film or take photos in the gym?
A: Yes, but please be mindful of other members privacy.
Miscellaneous Questions
Q: Do you offer day/guest passes?
A: Yes, we offer day and week passes for both in and out of town guests.
Q: How do I join?
A: Members have the option to sign up online or by visiting the club.
Q: What payment methods are accepted?
A: We take both credit card and bank statement payments. Please note, memberships billing on a credit card are subject to a $3.00/mo CC Processing Fee. To waive this fee please update your payment method to a Checking/Routing account via your Club Life App or by stopping by the front desk.
Q: Are towels provided?
A: Towels are not provided by the club.
Q: Do you offer childcare services?
A: No, the club does not offer childcare services.